If there isn’t a usable email address, but a fax number is present, the system will attempt to send the status update to the fax number. If a properly formatted email address is on the locate request ticket the “Ticket Check” system will attempt to deliver the status information via email any time that the status is updated by any of the notified members. However, when you go Manage Tickets or click the review ticket on the website you can search for your ticket, and you will see that we report the status reported to us by the locators. It will only show you the ticket information, but not any “Status” information. On emailed tickets to the excavator, you will see the “Member Notified” section of the ticket. You should have already seen it in action as we have been using it since 2016. A locator can report to the Ticket Check system the status of their locating efforts on a specific ticket (locate request). It is an electronic communication tool for communication between the underground facility owner’s locator and the excavator. The Montana Utility Coordinating Council “MUCC” which is the advisory committee to the Utilities Underground Location Center (UULC) aka Washington811 and Montana811 has voted to clarify, expand and emphasize the usage of the “Ticket Check” system by our underground facility owners and excavators. Once the time given to you by the One-Call customer service rep.Montana811 “Ticket Check” Aka “Positive Response” In the next 2 days (not counting weekends or holidays) representitives from those facilities will mark their underground lines according to the APWA color code. The Utility Notification Center will transmit your locate request to each of the listed facility owners within 2 hours from the time you call. For example, the utility companies might ask for your ticket number if you need to contact them about your locate request or excavation plans, or you might be required to provide your ticket number when applying for permits. Your ticket number might be needed when contacting people other than the Utility Notification Center. It is the only way the customer service representatives can reference your information. If you need to call the Utility Notification Center back for any reason, you will be asked for the ticket number. The ticket number is the proof that you called.Please wait until this time to dig, so that the utility companies have enough time to respond. The utility companies have between the time they receive the locate request, and the time the customer service representative gives you to mark their lines.Knowing which underground facility owners were notified can help if you encounter a problem later: You will know who to contact.It is advisable that you write that information down! You will also be given a time in which the underground lines will be marked, and a ticket number for your reference. (See question #2 for information needed to process a locate request.) You will then be provided with a list of underground facility owners in your area.
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When you call, one of the friendly One-Call customer service representative will ask you a series of questions about your worksite. This process makes sure that all the utilities at your worksite are located, and the underground facility owners who do not have lines in your general area are not needlessly notified. These questions are asked so that the customer service representative can determine which utility companies should be notified of your excavation plans, and which should not. Township, range, section, and quarter section or gps coordinates of the worksite.* Marking instructions, (specific instructions as to where the work is taking place).(If no address is provided, cross street, distance, and direction are required) The distance and direction of the worksite from the intersection.* The address or the street where the work is taking place.* The county and city the work is taking place in.The name and phone number of an alternate contact person, in case the utilities have questions and cannot reach you.* Your name, phone number, company name (if applicable), and mailing address.Even though not all the information is required, it is all helpful! Being prepared greatly speeds up the process! Please have this information ready: When you call, you will be asked a series of questions about your worksite. Using the correct phone number ensures that you will speak to an customer service representative who is trained in taking calls in your area, and in your particular situation.įind the toll-free number you should use here.
The first thing you will need is the correct phone number.
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